Contact us

Softables Support

A question about a plush, an order, or something else? We’re happy to help.

Send us a message

Tell us what you need. For order questions, use the email address you entered at checkout.

Fields marked * are required.

Please include any details that will help us understand your question.

We use the information you share to respond to your inquiry. Read our Privacy Policy

Contact addresses

For returns, please contact us first for instructions.

United States

20 Jay St, Suite 835
Brooklyn, NY 11201
United States

Customer support: Monday–Friday