Shipping Policy

Thank you for choosing Softables! Below you’ll find information about shipping costs, delivery times, and what to expect after placing your order.

Choose your delivery destination
United States  ·  EU, UK, and Australia

Shipping to the EU, UK, and Australia

Standard shipping is free, with no minimum purchase, for eligible addresses in the European Union (EU), United Kingdom (UK), and Australia. Enter your delivery address at checkout to check availability.

Order handling	Transit after dispatch	Estimated total
1–2 business days	7–14 business days	8–16 business days from the processing start date

When the clock starts. Orders received before 4:00 PM Eastern Time on a business day begin processing that day. Orders received at or after the cutoff, on a weekend, or on a US public holiday begin processing the next business day. Local holidays, customs clearance, or carrier disruptions can affect arrival. We email tracking details when we dispatch your order. You can also track your parcel here.

Taxes and import charges. Free shipping covers standard transport. Any VAT, GST, or duties that we collect form part of the amount payable to us. For a cross-border shipment, customs or the carrier may collect import charges separately if applicable and not already collected. The amount depends on the destination, the order value, and the goods. If an import charge cannot be calculated in advance, it may still be payable. We do not ask you to pay a tax to us twice or transfer charges to you that the law requires us to bear. For a question before ordering, email hello@thesoftables.com with the destination and item.

Late or missing deliveries. Contact hello@thesoftables.com with your order details if a parcel is late, arrives damaged, or shows as delivered but has not reached you. We will investigate with the carrier. If we cannot dispatch on time, we will offer a revised date or a refund for the unshipped items. If we miss an agreed delivery date, you can exercise your rights under local law. For EU and UK consumer orders, you can normally set a reasonable further deadline and cancel for a refund if we miss it. You can cancel immediately where the delivery date was essential or we refuse to deliver. Where we arrange delivery, we remain responsible for the goods until you or your designated recipient take possession, subject to applicable law.

Cancellations and returns. If you need an address change, contact us promptly. EU and UK consumers can exercise their right to cancel even after dispatch. For a change-of-mind return from the EU, UK, or Australia, you arrange and pay postage back to the United States. We will send the mailing instructions when you request a return. We cover reasonable return costs for faulty, damaged, incorrect, or misdescribed goods. See our Return and Refund Policy for cancellation instructions, international return postage, refunds, and rights if goods are faulty.

Shipping within the United States

Shipping Destinations and Restrictions

We ship within the United States, including Alaska and Hawaii. Orders are dispatched from stock held in the United States. For EU, UK, and Australian deliveries, see the international shipping section above.

We currently cannot ship to U.S. military addresses (APO, FPO, or DPO) or U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands.

Free Shipping Within the United States

Enjoy free standard shipping on all US orders, with no minimum purchase required. No shipping charges are added at checkout. No import duties or customs fees are payable upon delivery.

Shipping Method	Destination	Cost
Standard Shipping	United States	Free

Order Handling Time

We usually prepare and pack orders within 1–2 business days, beginning on the applicable processing start date described below.

Business days are Monday through Friday, excluding weekends and US public holidays.

Order Cut-Off Time

To ensure timely processing of your order, please place your order before 4:00 PM Eastern Time (ET).

Orders placed before the cutoff on a business day begin processing that day. Orders placed at or after the cutoff, on weekends, or on US public holidays begin processing on the next business day.

Estimated Shipping Time

Once your order has shipped, delivery within the United States typically takes 7–14 business days.

Shipping time is separate from handling time. Please allow approximately 8–16 business days in total from the applicable processing start date for your order to be prepared and delivered.

These timeframes are estimates, rather than guaranteed delivery dates.

Order Tracking

When your order ships, we’ll send you a confirmation email with your tracking information.

You can also follow your package on our Track Your Order page.

If you haven’t received your shipping confirmation or need help with tracking, please contact our customer support team with your order number.

Shipping Carriers

We ship orders via major U.S. carriers. Our fulfillment partners select the specific carrier based on delivery location and order characteristics.

Sales Tax

Where applicable, we calculate and collect sales tax at checkout based on your delivery state, in accordance with applicable state and local tax laws. The applicable sales tax amount, if any, is displayed at checkout before you complete your purchase.

Shipping Delays

Delivery may occasionally take longer during busy periods or due to weather and carrier disruptions.

If we cannot dispatch your order within the stated handling timeframe, we’ll notify you by email with an updated shipping estimate. You may choose to accept the delay or cancel the unshipped order for a full refund to your original payment method.

Where applicable law requires your express consent to a delay, we will request it. If we do not receive the required consent, we will cancel the unshipped order and issue a full refund.

If your package has already shipped but hasn’t arrived within the estimated delivery timeframe, please get in touch so we can help.

Order Changes and Cancellations

Need to update your shipping address or cancel your order? Contact us as soon as possible after placing it.

We’ll do our best to help, but changes and cancellations may no longer be possible once your order has been prepared or dispatched. This does not affect your cancellation and refund rights for delayed, unshipped orders described above.

Delivery Issues

Please check that your shipping address and recipient details are complete and correct before placing your order.

If tracking shows your package as delivered but you haven’t received it, check around your delivery location and with household members, neighbors, or building management. If you still can’t locate it, contact us for assistance.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, contains the wrong item, or has a defect, please contact our customer support team as soon as possible.

Include your order number, a brief description of the issue, and clear photos of the affected item and, where relevant, its packaging.

We’ll review the issue and help arrange an appropriate resolution, which may include a replacement or refund in accordance with our Refund Policy and your applicable consumer rights.

Undeliverable or Returned Packages

If your package is returned because of an address issue or unsuccessful delivery, please contact us. We’ll review the shipment and explain the available next steps.

Force Majeure

The Softables LLC is not liable for delays caused by carrier disruptions, natural disasters, severe weather, or any other circumstances beyond our reasonable control.

This section does not limit any rights you may have under applicable law regarding delayed, unshipped, or undeliverable orders.

Consumer Rights

This Shipping Policy does not limit or affect your statutory rights under applicable federal or state consumer protection laws, including rights that may apply to delayed, unshipped, or undeliverable orders.

Policy Updates

We may update this Shipping Policy at any time. We will post changes on this page with an updated effective date. The version of this policy in effect at the time you place your order governs the shipping terms applicable to that order.

Contact Us

For questions about shipping or help with an existing order, please contact The Softables LLC through our Contact page. Include your order number, if available, so we can help more quickly.