Terms of sale

Last updated: November 4, 2026

These Billing Terms and Conditions explain how payments, prices, and billing issues are handled for purchases from The Softables LLC (“we,” “us,” or “our”) at thesoftables.com. We currently deliver to eligible addresses in the United States. We also deliver to eligible addresses in the European Union (EU), the United Kingdom (UK), and Australia.

Please read these terms together with our Terms of Service, Shipping Policy, and Return and Refund Policy. Our Privacy Policy explains how personal information is handled.

Accepted Payment Methods

Credit and debit cards. We accept Visa, Mastercard, American Express, and Cartes Bancaires (CB) through Shopify Payments, where available at checkout.

Digital wallets and online payments. You can pay with Apple Pay, Shop Pay, or PayPal.

Klarna. Klarna is available only in supported regions when offered at checkout and is subject to Klarna’s eligibility requirements and terms. Klarna through Shopify Payments is not currently available to customers in the United States.

The payment methods available for your order are displayed at checkout and may depend on your location, currency, device, browser, and payment-provider eligibility. A payment logo displayed on our website does not guarantee that the method is available for every order.

Shopify provides our ecommerce platform and supports payment processing. The Softables LLC remains the seller responsible for your order, customer support, and any refund owed to you.

Prices, Currency, and Order Total

U.S. orders. Our store prices and checkout charges are in U.S. dollars (USD).

EU, UK, and Australian orders. The currency shown at checkout is the currency we charge. The checkout total is the amount you pay us. Depending on the destination, value, and type of goods, customs or a carrier may collect import taxes, duties, or clearance charges separately if they have not already been collected. Contact us before ordering if you need to clarify a charge for your destination. Any tax that the law requires us to collect remains our responsibility.

Before you confirm payment, checkout shows the items ordered, any applied discounts, shipping charges, applicable taxes, and the final total. Please review this information before submitting your order.

We will not add an undisclosed charge or increase the amount you approved without your agreement. Placing an order does not authorize unrelated or recurring charges.

Taxes and Shipping Charges

U.S. orders. Any applicable tax is calculated using the order details and relevant delivery location and is reflected in the checkout total before payment. Where tax is already included in a displayed price, it is not charged again as an additional amount.

Standard shipping to eligible U.S. addresses is free, with no minimum order value. Our Shipping Policy explains the destinations we serve and the handling and delivery timeframes.

U.S. returns. The Softables LLC covers return shipping for eligible returns, and a prepaid return label is included in your package. No return-label or postage costs are deducted from your refund. Follow the instructions in our Return and Refund Policy before mailing a return.

EU, UK, and Australian orders. Standard shipping to eligible addresses is free with no minimum order value. We do not include a return label with international orders. For a change-of-mind return, you arrange the return to the United States and pay the direct postage. We provide the mailing address with your return instructions. If an item arrives damaged, is defective, is the wrong item, or materially differs from its description, we cover reasonable return shipping costs. Contact us for instructions. Our Shipping Policy explains delivery times and our Return and Refund Policy explains how returns work.

Billing Information and Payment Authorization

You must provide accurate billing, delivery, and contact information and be authorized to use the selected payment method. Your billing details should match the information held by your bank or payment provider.

By submitting your order, you authorize us and the relevant payment providers to process the total you approve at checkout. Your bank or payment provider may ask you to verify the transaction through its own authentication process.

A payment may first appear as an authorization or pending hold before it is collected. This is not necessarily an additional completed charge. Payment may be collected before your order is dispatched, and payment confirmation does not mean the order has already shipped.

If an authorization is canceled before payment is collected, we will request its release. Your bank or card issuer determines when a pending hold disappears from your account.

Order Confirmations and Payment Problems

After an order is successfully placed, we send an order confirmation using the contact information supplied. Please keep this confirmation as a record of your purchase.

If payment is declined, check your details or contact your bank before trying again. If you see a charge but have not received an order confirmation, check your spam folder and contact hello@thesoftables.com before placing a duplicate order.

For an unexpected or duplicate charge, provide the order number if available, the transaction date, the amount, and the payment method used. Do not send your full card number or security code. We will check the payment records and correct any confirmed billing error.

Discounts and Pricing Errors

Promotion conditions, including any minimum spend, expiration date, or product exclusions, are stated with the offer. Enter any discount code before completing checkout and check that the discount has been applied.

Prices and promotions may change for future purchases. A later price increase does not increase the amount payable for an order already submitted.

If a genuine pricing or listing error materially affects your order, we will contact you and explain the available options. We will not charge a higher price or substitute a materially different item without your agreement. If we cannot fulfill the order as placed and no correction is agreed, we will cancel the affected items where permitted by law and refund the amount due.

Order Reviews, Changes, and Cancellations

To request an order change or cancellation, email hello@thesoftables.com as soon as possible with your order number. Changes may no longer be possible once preparation or dispatch has begun, without affecting any cancellation rights provided by law or our policies.

EU and UK cancellation rights. Consumers in the EU and UK can cancel an online purchase without giving a reason, from the time of purchase until 14 calendar days after they or a person they designate receive the last item from that order. You can send a clear cancellation notice by email or post. You do not need to wait for our approval. Our Return and Refund Policy gives the return deadline, refund rules, and an optional model cancellation form.

We may request reasonable verification or decline an order where there are legitimate concerns about unauthorized payment, unavailable stock, or inability to deliver. If we cancel an order after collecting payment, we will notify you and refund the amount paid for the canceled items and any related refundable charges. A fully canceled order will receive a full refund of the amount collected.

We do not charge a cancellation fee. An order review does not extend the shipment timeframe already promised. If we cannot ship on time, we will provide the delay notice, cancellation options, and refund required by applicable law.

Returns and Refund Payments

U.S. orders. You may request a return of an eligible item within 180 calendar days after delivery, subject to our Return and Refund Policy. For an eligible ordinary return, we complete the inspection and issue the refund within 10 business days of receiving the returned item. A shorter legal deadline takes priority.

EU, UK, and Australian orders. You have 180 calendar days from delivery of the last item in your order to request an eligible voluntary change-of-mind return. We issue eligible voluntary refunds within 10 business days of receiving the returned item. Statutory claims can have different deadlines and remedies.

EU and UK cancellation refunds. When you cancel the whole order under your statutory right, we refund what you paid, including the cost of the least expensive standard delivery we offered. We issue the refund without undue delay and within 14 calendar days of your cancellation notice. Unless we offer to collect the goods, we may wait until the goods arrive back or you provide evidence of sending them, whichever happens first.

Refunds cover the amount actually paid for the returned or canceled items, after discounts, together with any related refundable taxes. We do not deduct return-label, postage, restocking, payment-processing, handling, or cancellation fees from an eligible refund.

Refunds are issued to the original payment method wherever that method can receive them. If the payment provider cannot complete a refund to the original method, we will contact you to arrange an alternative monetary refund, subject to reasonable verification and applicable law. A provider restriction does not cancel your right to a refund. We will not substitute store credit without your agreement.

After we issue a refund, your bank or payment provider may need additional time to post it. If the credit has not appeared within 10 business days after our refund-confirmation message, contact hello@thesoftables.com so we can help trace it.

For these terms, business days are Monday through Friday, excluding U.S. public holidays.

Bank Fees and Currency Conversion

Your bank or payment provider may apply its own transaction fees or currency conversion rate under your agreement with it. These are separate from charges collected by The Softables LLC. Contact your provider about fees appearing on your statement.

U.S. orders. If your payment account uses a currency other than USD, the amount credited in that currency after a refund may differ from the original debit because of your provider’s exchange rate or fees. We return the USD amount owed under our policies and applicable law.

EU, UK, and Australian orders. We issue refunds in the currency of the original transaction. If your bank converted the original payment into another currency, changes in its exchange rate or fees may affect the amount credited to your account.

Billing Disputes

Please contact hello@thesoftables.com if you do not recognize a charge or believe a billing error has occurred. We will review the issue and explain the result.

Contacting us does not prevent you from contacting your bank, card issuer, payment provider, or a regulator, or exercising any legal billing-dispute rights. It does not suspend their reporting deadlines. Our 180-day return period does not extend a deadline for disputing a payment.

If the same transaction is already under review by a payment provider, we will coordinate with that process to avoid duplicate refunds. You are not required by these terms to withdraw a legitimate dispute as a condition of receiving a remedy to which you are entitled.

Payment Security and Privacy

Please enter payment information only through our checkout or the payment provider’s official authentication process. We will not ask you to send your full card number, card security code, banking password, or one-time authentication code by email or customer chat.

We may use relevant order and payment information to process transactions, investigate fraud, and respond to billing inquiries, as described in our Privacy Policy.

Consumer Rights and Changes to These Terms

Nothing in these terms excludes or limits rights that applicable consumer-protection or payment laws provide. Where the law provides a different remedy or a shorter refund deadline, that requirement takes priority.

Your mandatory EU, UK, or Australian consumer rights apply alongside the 180-day change-of-mind offer. You retain any longer claim period and any right to a refund, replacement, repair, or compensation provided by applicable law.

We may update these terms for future orders and will post the revised version here with an updated date. The terms in effect when you place your order continue to apply to that purchase. Later changes do not retrospectively increase the amount you owe or reduce your rights.

Contact Us

For billing questions or help with a payment, contact The Softables LLC:

Email: hello@thesoftables.com
Telephone: +1 (929) 309-1516
U.S. business address: 20 Jay St, Suite 835, Brooklyn, NY 11201, United States
Website: thesoftables.com